Royal Flooring Frequently Asked Questions

Below are the answers to the most commonly asked questions.

General Questions

1. Where is your showroom located and what are your hours?

Our showroom is located at 11801 Hickman Road, Urbandale, Iowa 50322.

We’re open Monday–Friday 10 AM–6 PM and Saturday 9 AM–4 PM (closed Sundays).

Visit our Contact page for directions or to schedule an appointment.

2. What areas do you serve?

We proudly serve homeowners, builders, and designers throughout Central Iowa, including Des Moines, West Des Moines, Ankeny, Urbandale, Waukee, and surrounding communities.

3. Can you provide in-home measures or consultations?

Yes! Our team offers free in-home measures and consultations for flooring and window treatments.

You can schedule an appointment here or, for window treatments, book through Royal Window Treatments.

4. What brands do you carry?

We’re proud to carry top brands like Shaw, COREtec, Anderson Tuftex, Virginia Tile, and Paramount Flooring — along with Hunter Douglas and other premium names for window coverings.

Explore our Shop by Brand section for details.

5. How do I request a quote?

You can request a quote online or stop by our showroom. Our design specialists will help you plan your project and provide detailed pricing.

Products & Services

6. What types of flooring do you offer?

We offer a wide range of flooring options, including carpet, hardwood, luxury vinyl plank (LVP), tile, and laminate.

Browse our selection on the Flooring page.

7. Do you also offer cabinetry, countertops, and appliances?

Yes. Royal Flooring is your one-stop destination for flooring, cabinetry, countertops, and premium home appliances.

You can explore more about these services on our Home page.

8. What is “Next-Day Installation”?

Our new Next-Day Installation service offers carpet, LVP, or hardwood installation as soon as the next day.

Call us at (515) 957-9738 to check availability — please note that only one next-day install is available per day.

9. Do you offer custom window treatments?

Yes! Visit Royal Window Treatments to explore custom blinds, shades, and draperies designed to fit your home and lifestyle. Our experts handle measuring, design, and installation.

10. How can I decide which flooring or window treatment is best for my home?

Our designers specialize in pairing products with your space, style, and budget. Visit our showroom or schedule a design consultation — or explore inspiration at Royal Window Treatments.

Installation & Process

11. What does your installation process look like?

Our process includes:

1. Free measurement & estimate
2. Design and product selection
3. Professional installation

Learn more about our installation process here.

12. Do I need to remove existing flooring or furniture?

Our installation team can handle the removal and disposal of old flooring, as well as move furniture if needed, just let us know in advance.

13. How long does installation usually take?

Most projects are completed in one to two days, depending on the size and type of flooring.

14. What should I do before installation day?

We recommend clearing small items, décor, and breakables. Our team will handle the heavy lifting!

15. Do you offer warranties on installation or products?

Yes. We stand by our work with a one-year installation warranty and honor all manufacturer warranties on flooring and window treatments.

Financing, Pricing & Promotions

16. What financing options are available?

We regularly offer special financing promotions — currently, up to 48-month financing on select flooring.

Check our Promotions page for the latest offers.

17. Do you offer seasonal or limited-time promotions?

Yes! Our promotions change throughout the year. Visit the Promotions page for current deals.

18. What does “only one next-day install per day” mean?

We offer one priority installation slot per day to ensure top-quality work. Call (515) 957-9738 to reserve your date.

Care & Maintenance

19. How do I care for my flooring or window treatments?

Each product has unique care requirements.

20. What is your return or refund policy?

Please see our Refund Policy for details. Custom and special-order products (including window treatments) are non-refundable once production begins.

Still Have Questions?

Give us a call at 515-957-9738 or complete the contact form below.